Effective Date: February 6, 2026
This Return & Refund Policy applies to purchases made through ONESTORE®, operated by One Store LLC, a Wyoming Limited Liability Company.
1. Return Eligibility
Items may be eligible for return if:
- A return request is submitted within 14 days of delivery
- The item is new, unused, and in original condition
- The item is returned in original packaging
- Proof of purchase is provided
Items that do not meet these conditions will not be accepted.
2. Non-Returnable Items
Certain items are not eligible for return due to hygiene, safety, and product integrity reasons.
Non-returnable items include, but are not limited to:
- Opened or used perfume
- Undergarments (including boxers and similar apparel)
- Personal care products
- Items marked “Final Sale”
- Items damaged due to misuse
ONESTORE® reserves the right to determine return eligibility based on product condition.
3. Return Shipping
Customers are responsible for all return shipping costs.
ONESTORE® does not provide prepaid return labels.
Original shipping charges are non-refundable.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, you must contact support@one-store.us within 7 days of delivery.
If approved, ONESTORE® may offer a replacement or refund at its discretion.
5. Refund Processing
If a return is approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on Stripe or PayPal
- Refunds may take several business days to appear
6. Marketplace Notice
ONESTORE® operates as an online marketplace. Certain products may be listed by independent sellers. Return approvals may be subject to seller review in accordance with this policy.
7. Policy Updates
ONESTORE® reserves the right to modify this Return & Refund Policy at any time. Updates will be posted with a revised effective date.